CRM

Under the Contingent Reimbursement Model (CRM) Code, you may be eligible for protection if you become a victim of a scam. Introduced in 2018, this code was designed to reduce the frequency and impact of Authorised Push Payment (APP) scams. Its goal is to reimburse individuals who have fallen victim to scams and have acted responsibly. A significant number of UK banks have agreed to comply with the CRM Code.

Once you notify your bank about the fraudulent payment, you should submit a formal claim to them.

This letter should include:

  • The purpose and amount of the payment.
  • The method used to make the payment (e.g., electronic transfer, cash, cheque, etc.).
  • How the fraudsters initially contacted you.
  • The steps you took to act on any warnings issued by your bank (if any) before sending the payment.

As per regulatory requirements, banks must acknowledge your claim within 15 business days. If they cannot respond within this period, they are required to explain the delay. They are then permitted an additional 20 business days to provide a final decision.

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Quick Start Claim Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our firm reference number is 957088. You can review our authorisation status on the FCA’s register at https://register.fca.org.uk/s/. Quick Start Claim is registered in England and Wales under reference number 13200354, and our registered office address is: 55 Princes Gate, London, England, SW7 2PN. Quick Start Claim Limited may receive a fee for referring you to our partner claims specialists to pursue a claim for you.

*All our partners operate on a completely ‘no win no fee’ basis, with no ‘up-front’ cost. This means if the claim is unsuccessful, you won’t be charged any fees. Please note, if you decide to cancel the agreement after the 14-day cooling-off period, you may be charged a cancellation fee.

You do not have to use our service to pursue your claim. It is possible for you to represent yourself, for free, either to the person against whom you wish to complain or the relevant Statutory Ombudsman or Statutory Compensation Scheme.

For inquiries, please contact us at 03339293667.

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